logo-200

Lunenburg County Lifestyle Centre

902-530-4100  info@lclc.ca

135 North Park St, Bridgewater NS  B4V 9B3

Twitter Facebook Linkedin YouTube

Logo

Position Summary:

The Guest Services Representative is a member of the Guest Services team.  The Representative provides excellent customer service by offering assistance, answering questions, educating about facility rules and procedures, and presenting all available options in a friendly and courteous manner.  The Representative should also recognize and promote any opportunities for added value and increased sales.  They must have exceptional leadership, communication and problem-solving skills to ensure a positive guest experience.  Representatives are responsible for both in-person and over-the-phone program registration, internal and external communication, facility admission, and membership sales. 

The LCLC is open 7 days a week. This is a part time position (15 - 20 hours weekly) and you must be available to work mornings /afternoons/ evenings

Duties & Responsibilities:

    • Conduct customer service duties.
    • Process payments, returns, gift cards etc.
    • Perform program registration, enter facility bookings, and process membership sales in our POS system.
    • Complete ticket sale transactions for LCLC and third-party events.
    • Communicate effectively with fellow team members and guests via telephone and email.
    • Maintain a neat and organized work area.
    • Develop a thorough understanding of aquatic and arena programming procedures and policies.
    • Recognize and act to resolve potential problems proactively.
    • Participate in all scheduled staff meetings and training opportunities.
    • Enforce facility rules and regulations in a positive manner.
    • Work with team members to ensure proper communication and seamless delivery of information to members and guests.
    • Handle all requests, inquiries, or complaints when received by responding directly where appropriate, or forwarding to the Guest Services Supervisor.
    • Arena dressing room assignments and Screenscapes management.
    • Provide administrative support to Aquatics and the Management Team as required.
    • Commitment to develop interpersonal relationships with facility users, user groups & program participants and add to their positive experience.

Preference will be given to candidates with the following background and/or qualifications:

  • Knowledge of computer systems and word processing programs.
  • Ability to work independently and as a contributing member of a team.
  • Ability and willingness to be flexible in a dynamic work environment.
  • Ability to establish and maintain respectful and cooperative working relationships with all teammates.
  • Ability to communicate effectively with others.
  • Ability to recognize and act to resolve potential problems proactively.
  • Commitment to develop interpersonal relationships with facility users, user groups & program participants and add to their positive experience.
  • Standard First Aid/ CPR-C
  • WHMIS

Wages:

  • Will commensurate with education and experience

Please submit a resume and covering letter by email or mail prior to May 31, 2019, to:

Isobel Leslie
Administrative Coordinator / Guest Services Manager
Lunenburg County Lifestyle Centre
135 North Park Street
Bridgewater, NS B4V 9B3
Email : This email address is being protected from spambots. You need JavaScript enabled to view it. 

While we appreciate your interest in working for the Lunenburg County Lifestyle Centre, only candidates selected for an interview will be contacted. Please type "Guest Service Representative" in the subject line of your email. No phone calls please.

Visit LCLC Connect for:

Click to visit LCLC Connect

Partners: Town of Bridgewater District of Lunenburg Nova Scotia Canada